Patient Care Coordinator Supervisor

The Lake Erie College of Osteopathic Medicine•Erie, PA

About The Position

The Patient Care Coordinator Supervisor combines knowledge of dental practice and dental education with employee management and administrative skills. The Supervisor oversees the Patient Care Coordinators (PCC’s) and is responsible for maintaining a high standard of patient care that runs smoothly and efficiently while staying within budget.

Requirements

Knowledge of dentistry including ADA codes, insurance, dental billing, and collections
Knowledge of axiUm or other dental practice software
Knowledge of Dexis X-ray program, with ability to communicate radiographs to other sources within and outside the LECOM-SDM
Knowledge of HIPAA and FERPA and the ability to maintain confidentiality of work-related information and materials
Knowledge of OSHA and ability to follow safety guidelines
Financial skills needed to balance EOD, EOM, and yearly reports
Ability to foster a positive environment while managing multiple PCC’s
Ability to troubleshoot and correct problems and errors by PCC’s and to model and teach appropriate behaviors
Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect by following EEO rules and regulations
Ability to assess and prioritize multiple tasks and demands and to work effectively under pressure in a fast-paced environment
Effective communication skills, both written and verbal, utilizing tact and diplomacy
Organizational and planning skills, including attention to detail and follow-through
Strong computer literacy and accurate data entry skills
Confidence in handling ambiguity and fluid situations with the ability to employ common sense and pragmatism
Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile
Ability to establish and maintain effective working relationships
Responsibility and accountability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM
Ability to accept work directives from managers and supervisors in a respectful and cooperative manner
Ability to devote full attention and energy to the important work of LECOM in a timely fashion
Flexibility to accept other duties that are deemed necessary for practice operations and as assigned for the Institution’s needs
Education and experience equivalent to: a college degree (AS or BS/BA) with three to five (3 - 5) years’ experience in a similar job responsibility required
Demonstrated knowledge in patient relations, scheduling, bookkeeping, ADA coding, insurance filing, and reimbursement

Nice To Haves

Computer experience in the dental field to allow for axiUm or related computer program entry preferred

Responsibilities

Maintain the vision of the LECOM SDM so to educate dental students and provide quality patient care
Oversee all scheduling, patient relations, patient payments, adherence to policies and procedures, and supervision of PCC’s and their duties
Management of PCC’s in the clinical areas, as well as, provide coverage as a PCC to the practice when needed
Participate in hiring of PCC’s, assign duties/group practice, orient and train new PCC’s
Monitor timekeeping for PCC’s, complete performance evaluations and progressive discipline forms
Assist in development and implementation of training programs as needed for PCC’s
Instruct and oversee PCC’s on axiUm scheduling and producing daily reports
Coordinate inventory level needs of clinics with the Dispensary Supervisor
Work with PCC’s to problem-solve daily challenges of scheduling, collections, and inventory control
Ensure compliance with state and federal regulations and safety protocols, at the practice level
Protect equipment (office, dental, facility)
Guard money, checks, credit cards, and insurance information
Monitor axiUm with proper protocols as directed by the Office of the CFO
Oversee communication and daily operations from PCC’s to all stakeholders
Work in conjunction with the preceptors and students to maintain patient flow
Advance the learning of students in front office business operations, as well as yourself and your team
Contribute to overall student success and participate in student events, including, but not limited to White Coat Ceremony and Commencement
Work during the hours assigned, for student instruction and clinical development
Attend meetings approved by SDM that require advancement of your profession
Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction
Participate in scholarly activity so to enrich and broaden the student learning experience
Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach
Accept other duties needed/assigned for the practice needs