Patient Care Coordinator/Scheduler

Adaptive Home Health / Fira Health•Richardson, TX

3d•$52,000 - $65,000•Onsite

About The Position

We are seeking an experienced and detail-oriented person to fill the Patient Care Coordinator/ Scheduler in order to manage the intake and approval process for new home health patients, and to interact with both patients and field staff to ensure that ongoing schedulers are organized. This role requires HCHB experience, strong communication skills, and a thorough understanding of Medicare and commercial insurance eligibility guidelines. This position will be in office in Richardson, Texas.

Requirements

1-2 years of home health experience (Preferred).
Strong familiarity with Medicare and commercial insurance eligibility guidelines.
Exceptional attention to detail and ability to handle multiple tasks simultaneously.
Strong communication and team collaboration skills (working with intake, scheduling, and field teams).
Customer service-oriented mindset with a professional approach to patient interactions.

Nice To Haves

Ability to verify insurance requirements and obtain prior authorizations when needed is a plus
Familiarity with OASIS documentation requirements is a plus
Familiarity with Homecare Homebase EMR is a plus, highly preferred.
Proficiency in HCHB (Homecare Homebase) or similar EMR systems (Preferred).

Responsibilities

Review and approve patient referrals for home health eligibility based on medical necessity and regulatory guidelines.
Ensure patients meet eligibility requirements based on their diagnosis, medical history, and physician orders.
Verify insurance eligibility for Medicare and commercial insurance patients in Texas.
Collaborate with physicians, intake coordinators, patients and field staff to clarify orders and to ensure timely care.
Document approval decisions and communicate status updates to internal teams.
Work closely with intake coordinators, scheduling teams and field clinicians to ensure timely initiation of care
Communicate effectively with physicians, case managers / hospital discharge planners
Assist in streamlining workflows between intake, clinical and operational teams
Address patient inquiries and concerns with a professional and patient-centered approach