Patient Care Coordinator - Medical Spa Client Sales Coordinator (Dublin, CA)

LA ViE MD•Dublin, CA

6d•Onsite

About The Position

LA ViE MD is a fast-growing, physician-led medical spa with four locations dedicated to delivering thoughtful, elevated care that helps our patients look and feel their best. We are hiring a Patient Care Coordinator to join our team and play a central role in creating exceptional patient experiences and building the practice of a new location. As a Patient Care Coordinator, you are often the first and last interaction patients have with LA ViE MD, making your role essential in shaping how clients experience our brand. This position blends client experience, consultative sales, operations, marketing, and business development. This role combines sales, client coordination, operations, and business development. The Patient Care Coordinator helps guide clients from their first inquiry through ongoing care by converting leads into appointments, coordinating visits, promoting services and memberships, and maintaining strong follow-up with clients. At LA ViE MD, we believe in anticipating and elevating every patient experience, and we’re looking for someone who takes initiative, enjoys collaborating with teammates, and takes pride in delivering exceptional service.

Requirements

2+ Years of Sales or Client Service Experience: Has worked in sales or client service, ideally in aesthetics, hospitality, luxury retail, wellness, or other client-facing industries that require a consultative approach to service and sales.
Interest in the aesthetic or wellness industry and curiosity about treatments and skincare.
Communicates clearly and with positive intent in writing and verbally with patients, vendors, and teammates while representing the LA ViE MD brand with confidence and polish.
Enjoys working with others and looks for opportunities to help each other to put patients first and fulfill team responsibilities.
Strong relationship-building skills and the ability to create a warm, welcoming, elevated environment.
You bring new ideas forward when challenges arise, and approach problems with a “What if this works out well” perspective.
Being highly organized and able to multi-task effectively in a fast-paced environment.
Our patients and team members count on our providers to be on time (which means 15 minutes early) to all scheduled office hours. Dependable and motivated to contribute to team success.

Responsibilities

Drive practice growth by converting incoming leads into booked consultations and treatment packages.
Confidently educate clients on services, memberships, packages, and products to increase revenue.
Provide a warm, polished experience for every patient interaction—from check-in to check-out—ensuring patients feel welcomed, informed, and well cared for.
Educate patients on expected results using a consultative approach while ensuring full compliance with procedures and regulations.
Use every in office visit to build connections with clients and learn about their motivations for being in our office.
Maintain consistent proactive outreach to clients to ensure they understand post care, and feel happy with their experience.
Encourage patients to complete online reviews during visits.
Coordinate patient appointments and manage scheduling efficiently to maximize schedules and keep patients consistent with their treatment plans and wellness goals.
Recommend services appropriately timed with their personal events and milestones.
Manage inventory tasks and other administrative tasks as needed to ensure the office is fully stocked and running well.
Cultivate relationships with local businesses, retailers, and community organizations to elevate brand visibility and generate new patient opportunities.
Proactively identify and develop partnerships that align with the practice’s brand and clientele, representing the clinic in the community with professionalism and discretion.
Support and help coordinate marketing activations, seasonal offerings, educational events, and webinars that promote the practice and drive patient growth.
Events may occur during or outside regular office hours and are designed to strengthen brand presence and support revenue goals.
Maintain a clean, organized front desk environment, complete weekly inventory checks, and help ensure the clinic operates smoothly and professionally each day.