Patient Care Coordinator - IV Therapy

Houston Healthcare•Warner Robins, GA

About The Position

Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. Additional duties may include: Scheduling return visits Scheduling ancillary appointments Registering or scheduling new patients Scheduling imaging and procedures within their local clinic Completing patient data forms Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care. Works collaboratively with management to remedy or escalate patient complaints. Covers for front desk and other back office staff as needed. Provides basic support for the training of new PCCs and other administrative staff as needed. Completes precertification authorizations as required. Other duties as assigned.

Requirements

High school diploma or GED required
12 months of customer service experience or 6 months of healthcare experience in a similar role is required
A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience
Ability to provide a high level of customer service
Excellent communication skills, both verbal and written
Ability to work in a team environment
Time management skills
Empathy for others

Responsibilities

Scheduling appointments for new and established patients
Serving as the primary point of care for patients and their families
Scheduling return visits
Scheduling ancillary appointments
Registering or scheduling new patients
Scheduling imaging and procedures within their local clinic
Completing patient data forms
Coordinating provider referrals
Retrieving medical records
Acting as an administrative resource for all staff in the coordination of a patient's care
Working collaboratively with management to remedy or escalate patient complaints
Covering for front desk and other back office staff as needed
Providing basic support for the training of new PCCs and other administrative staff as needed
Completing precertification authorizations as required
Other duties as assigned