Patient Care Coordinator IV (Medical Assisant), Transplant Clinic – Full Time, Days (08HR)

Stanford Health Care•Palo Alto, PA

1d•$38 - $43•Onsite

About The Position

As the top-tiered level in the Patient Care Coordinator (PCC) ladder, a PCC IV has mastered PCC III responsibilities and is recognized as a subject matter expert and role model in our healthcare delivery process. The PCC IV should strive for excellence, fostering a culture of continuous improvement and serving as a mentor and example to other PCC team members. Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

Requirements

High School Diploma or GED equivalent AND Medical Assistant Certification through a certifying organization approved by the Medical Board of California. All current SHC Patient Care Coordinators IVs as of 9/29/2024 must obtain CMA by 12/31/2025. In-lieu of CMA, an Athletic Trainer certificate is acceptable. In-lieu of CMA, a LVN (Licensed Vocational Nurse) license is acceptable.
At least six years of overall experience (Including external experience).
All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
Current American Heart Association Certification for Basic Life Support for Healthcare Providers required
CMA - Certified Or Registered Medical Assistant required

Responsibilities

Facilitating patient flow across kidney, liver, and lung transplant services sharing a common space
Serving as Lead MA for the clinic, including ensuring patient throughput and day-to-day flow
Guiding PCCs with diverse backgrounds and various years of experience
Administering of SQ and IM medications along with vaccinations
Supporting in-clinic procedures, including stent removal
Designing improved workflows that optimize efficiency of clinic resources
Coordinating with the Clinic Manager to develop and advance training resources
Demonstrating excellent patient experience through anticipating and fulfilling unique needs and kind, clear, and informative interactions
Maintaining technical proficiency including experience with Epic and Microsoft Office products
Capture provider-directed patient history, including present illness (HPI), past medical history (PMH), family and/or social history, and physical examination (PE). Document pertinent positives and negatives accurately.
Assist providers by gathering and reviewing relevant information from nurses' notes, EMS reports, referral notes from other healthcare facilities, and prior hospital records such as admission notes, discharge summaries, and operative/procedure notes.
Document procedures and results of laboratory tests and radiographic images efficiently and accurately.
Collaborate with the care team to ensure efficient patient flow, including patient transport coordination, exam room allocations, and emergency responses.
Serve as a mentor to new PCC staff and support and guide all team members.
Fulfill higher-functioning duties as defined by the department.
Collaborate with inter-entity leaders to maintain and enhance an effective transitional return to work (TRTW) infrastructure, including a matching system for healthcare personnel in the TRTW program and departments with operational needs.
Auditing PCC charts
Collaborate and attend gyn division meetings to report out about PCC challenges, improvements etc.