Patient Care Coordinator/Intake Authorization Coordinator- Beacon Western Hills clinic
About The Position
Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is looking for a Insurance Authorization Specialist to join our team in in Cincinnati, OH. This is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic. The role requires excellent customer service skills and the ability to multitask in multiple computer programs daily. The Patient Care Coordinator/Intake Authorization Specialist supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures and support the mission, vision, and values of Upstream Rehabilitation.
Requirements
- High School Diploma or equivalent
- Communication skills – must be able to relate well to Business Office and Field leadership
- Demonstrated ability to work independently while maintaining organization, accuracy and timely follow through
- Excellent time management skills with the ability to prioritize tasks with minimal supervision
- Self-motivated and proactive.
- As a member of a team, must possess efficient time management and presentation skills
Responsibilities
- Greets everyone who enters the clinic in a friendly and welcoming manner.
- Schedules new referrals received by fax or by telephone from patients, physician offices.
- Verifies insurance coverage for patients.
- Collects patient payments.
- Maintains an orderly and organized front office workspace.
- Collect all money due at the time of service
- Convert referrals into evaluations
- Schedule patient visits
- Obtain and manage insurance Authorizations for physical therapy.
- Effectively communicate with Clinical staff, physician offices and insurance carriers to ensure timely approval of services.
- Track Authorization status, expiration dates, visit counts and reauthorizations needs to prevent treatment interruption.
- Submit clinical documentation and supporting medical records to payers as required for authorization approval.
- Maintain accurate documentation in EMR and scheduling system regarding authorizations.
- Deliver excellent customer service by helping patients understand insurance requirements and authorization processes.
- Create an inviting clinic atmosphere.
- Make all welcome calls
- Monitor and influence arrival rate through creation of a great customer experience
- Manage schedule efficiently
- Manage document routing
- Manage personal overtime
- Manage non-clinical documentation
- Manage deposits
- Manage caseload, D/C candidate, progress note, and insurance reporting
- Monitor clinic inventory
- Attend any required training for Raintree and other business process updates.
- Complete quarterly compliance training.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
- 3-week Paid Time Off plus paid holidays
- 401K + company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
