Patient Care Coordinator I
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a remote role candidates can live anywhere in the United States Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company. Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Requirements
- Minimum one year experience in customer service or call center environment
- Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
- High School diploma or GED
Nice To Haves
- Healthcare exp preferred
- Home infusion or durable medical equipment (DME) experience.
- Call center experience.
- Experience working in a healthcare environment.
Responsibilities
- Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
- Process prescription changes.
- Triaging calls to various departments.
- Verifying patient demographics and insurance information to ensure accurate shipment.
- Explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
