Patient Care Coordinator - Front Desk

Neurobehavioral Center for Growth • Bountiful, UT

5d • Hybrid

About The Position

Neurobehavioral Center for Growth offers a wide range of services including ABA therapy, mental health services, TMS for depression, speech therapy, learning disability support, and medication management. We provide personalized care to help individuals reach their potential and serve children, teens, and adults across Utah with centers in Bountiful, Layton, Ogden, and Salt Lake City. Our team consists of Therapists, Psychologists, Registered Behavior Technicians, Board Certified Behavioral Analysts, Nurse Practitioners, and MDs specializing in behavioral health. We are looking for a dedicated Patient Care Coordinator to join our administrative team, someone passionate about mental health care and eager to make a meaningful impact. If you are motivated, compassionate, and ready to contribute to our growing clinic, we invite you to apply and become an integral part of our team.

Requirements

• Experience as a front desk team member or other similar patient-facing customer service role.
• Familiarity with or interest in learning administrative procedures, particularly in a mental health setting.
• Compassionate and empathetic approach, dedicated to providing exceptional support to patients undergoing mental health treatments.
• Strong interpersonal and communication skills, with a passion for creating meaningful patient relationships.
• Ability to work closely with providers, offering and receiving support, and striving for mutual growth and development.
• Willingness to learn and grow within a dynamic and supportive medical team environment.

Nice To Haves

• Telephone Skills
• Written and Verbal Communication
• Microsoft Office Suite
• Listening
• Professionalism
• Customer Focus
• Organization
• Handles Pressure
• Supply Management
• Timeliness

Responsibilities

• Daily office attendance, serving as the welcoming face of our clinic.
• Facilitating patient check-ins, collecting copays, updating patient demographics and contributing to the smooth functioning of the office on a day-to-day basis.
• Communicate with providers and clients in a timely professional manner.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Multi-tasking is a must. We often have several tasks to complete while also making sure that calls are getting answered and clients' needs are met.
• Managing patient check-outs and scheduling follow-up appointments.
• Promptly addressing patient inquiries and messages via phone call, e-mail, text message, and electronic health record.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Short Term Disability Insurance
• Retirement Planning: Before Tax & Roth 401k 3% Match
• Life Insurance: $25,000 covered completely by NBCG, with additional optional coverage available.
• Education: Capella University Discount: 50% off your first 12-week session, 10% tuition discount on all subsequent sessions
• Paid Time Off & Holiday Pay: 10 paid holidays for full-time employees, 5 paid holidays for part-time employees. Additional PTO increasing yearly starting with 2 weeks.
• Parental Leave: Up to 6 Weeks Paid Leave for full-time employees after 12 months of service.
• Professional Liability Insurance: Covered by NBCG 1mil/3mil limits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed