Patient Care Coordinator - Front Desk Sales (Med Spa)

PLACEM!NT by TZ Consulting • Atlanta, GA

17d • $22 - $25 • Onsite

About The Position

This is a front-desk sales role at a growing Midtown Atlanta medical spa and wellness center. The Patient Care Coordinator will own the front desk, phones, and patient experience, acting as the first voice and last impression for every patient. This role involves working closely with providers, estheticians, management, and the sales team, and representing the center in the community at local events and grassroots marketing initiatives. This is not a passive receptionist position; your outreach, membership closes, and energy directly contribute to the center's growth and your compensation.

Requirements

• Naturally social and genuinely comfortable starting conversations with new people, on the phone and in person.
• Sales-motivated, professional, and ethical.
• Comfortable working toward daily activity goals and monthly sales targets.
• Dependable, punctual, and well-presented.
• Strong telephone, customer-service, and conflict-resolution skills.
• Willing to participate in scheduled community events and promotional outreach.
• Able to reliably commute to Midtown Atlanta (approximately 30 minutes or less) with dependable transportation.
• Able to work a minimum of two Saturdays per month.
• Strong professional references.

Nice To Haves

• Experience in a medical spa, wellness center, dermatology, plastic surgery, or cosmetic practice.
• Membership sales experience at a business like Orangetheory, Restore, StretchLab, F45, or Massage Envy.
• Zenoti experience.
• High-volume telephone follow-up experience.
• Local event or grassroots marketing experience.

Responsibilities

• Deliver polished, enthusiastic patient service at the front desk, managing patient flow, scheduling, confirmations, and opening and closing duties.
• Complete 30-40 documented outbound calls each workday to new leads, missed appointments, inactive patients, and open consultations.
• Present memberships, packages, promotions, and financing options.
• Rebook patients before they leave.
• Ask eligible patients for honest reviews.
• Keep accurate notes, dispositions, and follow-up tasks in the center’s booking and CRM platform.
• Represent the center at community events, ambassador initiatives, and local grassroots marketing activities.

Benefits

• $22-$25 per hour base plus monthly performance incentives.
• Expected total compensation for a successful coordinator is approximately $52,000-$62,000 annually.
• Individual incentives for memberships closed and consultations generated through outbound follow-up.
• Team bonuses tied to the center hitting its monthly revenue goals.
• Uncapped individual incentives.
• Paid pre-shift preparation time.
• Weekday off scheduled during Saturday weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed