Patient Care Coordinator - Front Desk, Clinic | No Nights, On-Call or Weekends!

CPIhealth•Colorado Springs, CO

11h•Onsite

About The Position

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, they offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those they serve. CPIhealth invites individuals to join them in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. There is an immediate need for a reliable and qualified individual to join their medical team as a Patient Care Coordinator at their clinic in Colorado Springs, CO.

Requirements

Position on-site - must have reliable transportation.
High School diploma or equivalent.
Stable work history.
Exceptional customer service skills and professional, friendly demeanor.
Ability to communicate effectively with patients and coworkers.
Ability to efficiently multi-task while maintaining accuracy.
Ability to be flexible in a fast-paced environment while maintaining composure.
Committed to providing exceptional patient-centered care and positively contributing to the established culture of CPI Health.

Nice To Haves

MA certification preferred.
Minimum of 1 year reception experience in a medical setting preferred.
Knowledge of medical terminology preferred.
Knowledge of insurance benefits, authorizations, and denials preferred.

Responsibilities

Serves patients by greeting and helping, scheduling appointments, and maintaining records.
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Maintains operations by following policies and procedures, reporting needed changes.
Verify insurance and maintain patient accounts by obtaining, recording, and updating personal and financial information at each visit.
Provide information concerning outstanding patient balances and collect outstanding funds.
Collect co-pays and create patient receipts.
Demonstrate general knowledge of clinic procedures and answer general questions related to them.
Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner.
Helps patients in distress by responding to emergencies.
Maintain the patient waiting area.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation.
Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients.
Keeps patient appointments on schedule by notifying provider/support staff of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Assist ill or distraught patients, as necessary. Telephone taxis or family members, where necessary, for transportation.
Ensure all vendors/visitors sign-in and wear appropriate identification.
Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
When needed, open and sort all office mail; delivers outgoing mail to post office at end of day.
Scanning paper records received to appropriate patient’s chart in EHR.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.