Patient Care Coordinator (Dental)(Temp)

Comprehensive Community Health Centers•Sunland, CA

11d•Onsite

About The Position

The Patient Care Coordinator is the first point of contact for everyone contacting the Health Center. The position requires Medical/Dental office knowledge and the ability to input data accurately into the computer system. Must be detail oriented with excellent interpersonal and customer service skills. Greets, schedules, and directs patients.

Requirements

High School Diploma or GED.
Two years experience in a Community Health setting preferred.
Medical or Dental Assistant Certification preferred.
Bilingual in English and Spanish.
Experience in operating a computer and word processing.

Nice To Haves

Two years experience in a Community Health setting
Medical or Dental Assistant Certification
Bilingual in English and Spanish

Responsibilities

Welcomes and greets all patients, visitors, and guests in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information.
Ensures all necessary household and income information is current.
Identifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and collects payments due.
Copies, scans, and faxes documents as needed.
Maintains provider schedules following office scheduling policies.
Promptly answers all incoming calls while maintaining a polite consistent phone manner and using proper phone etiquette.
Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
Takes messages for providers and staff as needed.
Responsible for keeping front office and reception area clean and organized.
Attends trainings and meetings as needed.
Handles incoming and outgoing mail per office protocols.
Prepares daily reports and batches for business office.
Facilitates patient flow by following check-in protocols, being aware of delays, and communicating with patients and clinical staff.
Anticipates inventory and equipment needs and communicates needs to appropriate staff.
Completes billing and collection processes and prepares for distribution to appropriate sources.
Is aware of, and abides by all HIPAA regulations protecting patient confidentiality.
May perform other duties assigned by management as needed.