Patient Care Coordinator/Clinical Assistant

New You Bariatric Group•Springfield, NJ

2d•Hybrid

About The Position

Our award-winning Bariatric Practice is based on providing exemplary customer service while assisting patients to achieve their weight loss goals. With the support of our employees and our team of skilled bariatric surgeons, we use innovative systems to successfully get our patients on the path to improved health. We serve patients in New York, New Jersey, and Connecticut. Every day is an opportunity to grow and provide better outcomes at every level. Whether your interests lie in medical staff, administration, facilities, or marketing, every individual plays an important part in our success and the success of our patients. We are a fast-paced, growing practice that is always looking for new talent and great employees to enhance our team. You will serve patients daily in a multitude of ways.

Requirements

Strong verbal communication skills to communicate with patients and the health care team
People skills to connect emotionally with patients
Experience in either Patient Experience or Customer Service
Patient Care Coordinators are to be in-office (where applicable), and may be required to travel, as meeting New Patients face-to-face adds to the patient’s experience

Responsibilities

Communicating with patients about their weight loss journey through emails, phone, Zoom calls, and face-to-face conversations
Managing patient accounts with contact information, insurance and financial information in a confidential manner
Scheduling patient visits and answer questions, including billing and weight loss journey from start to finish
Coordinating all surgical procedures for patients and communicate with medical facilities such as hospitals and ambulatory surgery centers
Ensuring services comply with state and federal regulatory requirements
Teamwork to coordinate with Doctors and other health care personnel