Patient Care Coordinator Audiology

Cross Timbers•Arlington, TX

20d

About The Position

Cross Timbers is a distinguished healthcare provider dedicated to delivering specialized audiology services to our community. We are seeking a compassionate and organized Patient Care Coordinator - Audiology to join our team. In this role, you will be essential in managing patient appointments, facilitating communication between patients and audiology professionals, and ensuring a smooth and supportive patient experience throughout the hearing care process. The ideal candidate will have a passion for helping patients with hearing health needs and possess excellent organizational and communication skills. Responsibilities include scheduling audiology evaluations and follow-ups, maintaining accurate patient records, assisting with insurance and billing inquiries specific to audiology services, and supporting the audiology team in delivering high-quality care. Join Cross Timbers and contribute to improving the hearing health and quality of life of our patients.

Requirements

High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration or related field preferred.
Experience in patient care coordination, preferably within audiology or similar healthcare settings.
Strong organizational skills with the ability to multitask and manage schedules effectively.
Excellent communication and interpersonal skills to interact with patients and clinical staff.
Familiarity with electronic medical records (EMR) systems and audiology-specific software is a plus.
Understanding of insurance processes and billing within audiology services.
Ability to maintain confidentiality and comply with HIPAA regulations.
Compassionate approach and commitment to improving patient hearing health.

Responsibilities

Manage scheduling of audiology appointments, hearing evaluations, and follow-up visits efficiently.
Serve as a liaison between patients and audiologists, ensuring clear communication and timely responses to patient needs.
Maintain and update accurate patient records in compliance with healthcare regulations and audiology department standards.
Assist patients with insurance verification, billing questions, and authorizations related to audiology services.
Coordinate patient flow within the audiology department to enhance the patient experience and reduce wait times.
Educate patients about audiology services, procedures, and available hearing care options when needed.
Stay informed about latest audiology equipment, services, and hospital policies relevant to patient care coordination.