Patient Care Coordinator (Administrative Assistant)

Beltone • Kannapolis, NC

17d • $15 - $16 • Onsite

About The Position

Patient Care Coordinator (Administrative Assistant) – Kannapolis, North Carolina Must also be able to travel to offices in Cornelius and Gastonia
Are you detail-oriented and seeking to make a positive impact in a professional office environment? At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Patient Care Coordinator, you will be the face of our practice, dedicated to creating an extraordinary patient experience.

Requirements

• Education: High School diploma or equivalent is required.
• Experience: 2 years of office experience is preferred.
• Customer Service: 2 years of customer service experience is preferred.
• Technical Skills: Proficiency in MS Office is required.

Responsibilities

• Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Ability to master several insurance agency portals to submit and maintain orders.
• Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Welcoming Environment: Maintain a clean and inviting office and work environment.
• Home Base: Kannapolis office but willing to travel and assist in other offices (Cornelius/Gastonia).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees