Patient Care Coordinator

The Patient Care Coordinator (Better Concierge) is responsible for assisting patients and providers throughout their medical supply journeys, ensuring a seamless experience from product selection to insurance handling and supply delivery. This role requires a problem-solving mindset and a willingness to think outside the box in order to improve the quality of life for patients. The objective is to provide a five-star hotel level of service in the world of medical supplies. Reporting to the Strategy & Operations Lead, the Patient Care Coordinator will be the main point of contact for patients, providers, and payers, managing complex processes and collaborating with the care team to connect patients with necessary support and resources.

• Be the first and last one to talk to patients about their needs, providers about their referrals, and payers about plan coverage
• Work with urgency daily between patients, providers, and payers to get patients needed medical supplies
• Manage complex processes across teams, connecting the dots to do whatever is needed to get the job done
• Use ticketing tools and manual processes to make sure nothing falls through the cracks
• Liaise with our care team to connect patients with peer support and educational resources to support their condition management
• Strategize with our team to collaborate on ways to improve internal functions and improve outcomes

• Be the first and last one to talk to patients about their needs, providers about their referrals, and payers about plan coverage
• Work with urgency daily between patients, providers, and payers to get patients needed medical supplies
• Manage complex processes across teams, connecting the dots to do whatever is needed to get the job done
• Use ticketing tools and manual processes to make sure nothing falls through the cracks
• Liaise with our care team to connect patients with peer support and educational resources to support their condition management
• Strategize with our team to collaborate on ways to improve internal functions and improve outcomes
• Have worked with patients in a healthcare environment
• Have worked at a DME company

• Remote work opportunity
• Opportunity to work with a growing company
• Assisting patients and providers in their medical supply journeys
• Problem-solving and thinking outside the box to improve member quality of life
• Bringing the service quality of a five-star hotel to the world of medical supplies
• Working with a peer-to-peer medical provider
• Bundling peer support, education, and home delivery of medical supplies
• Rapidly growing member base with virtually no churn
• Backed by experienced investors and entrepreneurs
• Opportunity to be the first and last point of contact for patients, providers, and payers
• Managing complex processes and connecting the dots to get the job done
• Access to ticketing tools and manual processes to ensure nothing falls through the cracks
• Liaising with the care team to connect patients with support and educational resources
• Collaborating with the team to improve internal functions and outcomes
• Opportunity to work in a healthcare environment
• Experience with DME companies or medical supplies
• Experience in a clinical setting
• Flexible schedule to meet the needs of patients
• Diligent worker who always gets the job done
• Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools
• Ability to work flexible hours, including weekends
• Bilingual proficiency in Spanish and English
• Commitment to diversity, equity, and inclusion