Patient Care Contact Center Representative
About The Position
We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities. Answer calls in a courteous, professional, efficient, and prompt manner Pre-registering new patients into the Epic EMR system Schedule patient appointments using the Epic EMR system Verify patient insurance/benefits, as appropriate Respond to patient inquiries and complaints Direct patient phone calls to the appropriate destination when beyond scope Complete outbound calls to patients to schedule future appointments Return patient calls/messages and provide additional information as necessary Adhere to all HIPAA and ACCESS policies regarding patient privacy Other duties as assigned
Requirements
- High school diploma or GED
- Two years’ relevant experience in customer service (health care preferred)
- Willing to work flexible hours
- Basic proficiency in computer skills
Nice To Haves
- Medical terminology knowledge preferred
- Bilingual (English and Spanish) preferred
Responsibilities
- Answer calls in a courteous, professional, efficient, and prompt manner
- Pre-register new patients into the Epic EMR system
- Schedule patient appointments using the Epic EMR system
- Verify patient insurance/benefits, as appropriate
- Respond to patient inquiries and complaints
- Direct patient phone calls to the appropriate destination when beyond scope
- Complete outbound calls to patients to schedule future appointments
- Return patient calls/messages and provide additional information as necessary
- Adhere to all HIPAA and ACCESS policies regarding patient privacy
- Other duties as assigned
Benefits
- Tuition reimbursement
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
