Patient Care Consultant

Aspen Dental Management • Kernersville, NC

3d • Onsite

About The Position

Patient Care Consultant At Aspen Dental, we put You First , offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and career growth opportunities will help you thrive in your career. When you join our team as a Patient Care Consultant , you will have the opportunity to give back to communities and positively impact patients’ lives by helping them through their smile transformation journey.

Requirements

• 2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred)
• Proven track record of meeting or exceeding sales or conversion goals
• Excellent communication, interpersonal, and objection-handling skills
• Ability to simplify clinical recommendations into patient-friendly language
• Strong organizational and time-management skills; comfortable using CRM or patient management systems
• Patient-first mindset with empathy, professionalism, and active listening skills
• Resilient and adaptable in a fast-paced environment
• Collaborative team player who partners effectively with clinicians and leaders
• Results-oriented, motivated by both patient outcomes and performance goals

Responsibilities

• Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician
• Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity
• Create and present customized payment plans tailored to each patient’s financial needs
• Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions
• Follow up with patients to encourage treatment decisions and ensure timely communication
• Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups
• Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards
• Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options
• Identify opportunities for additional services or products that enhance patient outcomes and practice performance
• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience
• Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental

Benefits

• paid time off
• health
• dental
• vision
• 401(k) savings plan with match
• Career development and growth opportunities
• Free Continuous Learning through TAG U

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed