Patient Care Associate - MAH Emergency Department (Rotating Schedule)

Beth Israel Lahey Health•Cambridge, MA

28d•$20 - $27•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We're seeking a dedicated Patient Care Associate to join our Emergency Department team at Mount Auburn Hospital. This position is 36 hours per week, consisting of three 12-hour shifts with a rotating schedule that includes both day and overnight coverage. In this fast-paced emergency setting, the Patient Care Associate plays a vital role in supporting patient care and collaborating with the clinical team to deliver a safe, compassionate, and high-quality patient experience that meets individual needs across all patient settings.

Requirements

High school graduate or equivalent
Previous clerical experience (preferably in a healthcare setting).
Ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software.
An ability to set appropriate priorities and organize workflow.
An ability to concentrate and pay attention to detail during frequent interruptions.
Strong interpersonal skills are necessary to interface with support and professional staff and patients.
Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Nice To Haves

Medical terminology is preferred.

Responsibilities

Acts as a resource to patients, families, and visitors upon entering the unit.
Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff.
Functions as a liaison between the patient care unit and all support services throughout the hospital.
Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly.
Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed.
Print proxy list daily and update proxy information to the current chart if applicable.
Follow discharge procedures according to the checklist.
Print required documents and sign off on completed paperwork.
Follow appropriate downtime procedures.
Locate and supply all downtime forms to staff as required.
Attends the annual Safety Education Fair.
Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel.
Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel.
Follows the hospital exposure control plans/bloodborne and airborne pathogens.
Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed.
Assisting with patient admissions to the PACU and preparing the recovery room.
Taking patients' vital signs, including blood pressure, pulse, oxygen saturation, and temperature.
Assisting with patient positioning and comfort measures, ensuring proper alignment and support.
Ambulating patients and assisting with ADL's including toileting, dressing, and feeding.
Assisting the nurse in conducting post-operative assessments, including monitoring incision sites and dressing changes.
Providing support to patients and their families during the recovery process.
Assisting with patient transfers to other units or discharge from the PACU.
Maintaining a clean and safe environment in the PACU, including restocking supplies and equipment.
Collaborating with the nursing team to ensure efficient and effective patient care.
Adhering to all hospital policies and procedures, as well as regulatory guidelines related to patient care and safety in the PACU.
Rounding every 2 hours on patients with documentation
Attends hospital-sponsored training programs as required
Performs glucometer competency (yearly)
Assists with maintaining a safe, clean and orderly environment
Operates all equipment and safely performs all procedures/care.