Patient Care Associate (CNA)

Mass General Brigham•Boston, MA

14d•$22 - $27•Onsite

About The Position

Join Spaulding Rehabilitation Network, a rehabilitation hospital and part of the Mass General Brigham system. The Patient Care Associate (PCA) works under the direction of licensed personnel to help patients with activities of daily living, including bathing, dressing, and eating, and to take temperature, blood pressure, pulse, and respiration. The role supports patients in regaining independence and achieving recovery goals while working with an interdisciplinary care team in a collaborative environment. Spaulding describes opportunities for hands-on experience, mentorship, tuition reimbursement, and pathways into nursing and other clinical careers. The position performs and documents patient-care and clinical tasks, supports patient safety and mobility, assists with exams and treatments, and maintains patient rooms and equipment. It also involves patient admission and discharge support, communication with patients, visitors, and care team members, and helping orient new PCA team members as directed.

Requirements

Nursing Assistant [Certified Patient Care Technician] credential from the National Center for Competency Testing (NCCT) is required.
Experience with patient care or medical assisting in a hospital or healthcare setting; 1–2 years preferred.
Strong ability to provide empathetic, patient-centered care while respecting patients' dignity and privacy.
Ability to monitor and document patient information accurately and promptly report changes or concerns.
Excellent interpersonal and communication skills with patients, families, and the healthcare team.
Ability to perform physically demanding tasks, including lifting and moving patients and standing for extended periods.
Collaborative approach to working with nursing staff and other healthcare professionals.
Ability to respond to patient needs and concerns with resourcefulness and initiative.

Nice To Haves

High school diploma or equivalent preferred.
1–2 years of patient-care or medical-assisting experience in a hospital or healthcare setting preferred.

Responsibilities

Perform and document assigned patient-care duties and clinical functions, including point-of-care tasks, vital signs, EKGs, bathing and other sanitary needs, patient transfers and ambulation, 1:1 safety observation, and phlebotomy.
Assist RNs and physicians with exams and treatments as required.
Document height, weight, food and fluid intake, urine, stool, vomit and other drainage output, and blood glucose results in the Electronic Health Record (EHR).
Help patients with food tray setup, eating, and feeding as needed.
Stock, equip, and clean patient rooms as needs and patient volumes change.
Retrieve, set up, and clean equipment between patient uses, and report malfunctioning equipment according to organizational policy.
Assist with patient admissions and discharges.
Facilitate orientation of new PCA team members as directed.
Interact effectively with patients, visitors, and other care team members.
Communicate promptly and effectively with nursing staff about patient-care issues and changes in patient condition.
Foster a positive, collaborative team environment that promotes teamwork and professional growth.