9883

Yale New Haven Health • New Haven, CT

11d

About The Position

Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, the Patient Care Associate performs specific duties that support patient care, including direct and indirect care activities essential to comprehensive patient care. The role supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. It also delivers service excellence by creating a positive first impression for patients, families, physicians, staff, and support department personnel, adhering to the “I Am YNHH” service excellence pledge, and promoting a positive work environment.

Requirements

• Minimum high school diploma or GED.
• CNA or another educational equivalent, such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
• Either two years of relevant direct patient care experience as dictated by placement, or the education specified above.
• Must successfully complete Patient Care Associate Competency Based Training and Practicum, plus unit-specific competencies, including age-specific competencies.
• Demonstrated ability to communicate effectively with patients, families, peers, and supervisor.
• Ability to prioritize and adjust work plans based on the needs of the patient, unit, and patient care team.
• Ability to accept direction and work as part of a unified team.
• CPR required.
• Able to lift a minimum of 40 pounds.
• Ability to perform physical endurance and dexterity tasks required by placement.
• Consistent use of proper body mechanics.

Nice To Haves

• Additional experience is preferred; the amount will depend on placement.

Responsibilities

• Under the direction of the Clinical Nurse, performs selected tasks and activities to obtain and report information that assists the nurse in assessing, planning, and evaluating patient needs, treatment, and response to treatment.
• Obtains and records vital signs as delegated by the RN.
• Performs technical duties and selected treatments, procedures, and activities that contribute to safe and efficient patient care.
• Obtains a 12-lead ECG and continuous Lead II, ensuring correct patient information is entered.
• Assists in patient care with consideration for the safety of relevant patient populations.
• Collaborates with the multidisciplinary team and offers suggestions for addressing patient and family needs, considering cultural and individual diversity.
• Communicates and interacts professionally with patients, families, and staff.
• Covers the Business Associate desk when the Business Associate is absent, under the direction of the Patient Services Manager or designee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED