Patient Care Assistant

Fresenius Medical Care•Garfield Heights, OH

About The Position

This entry-level position supports the home therapies setting under the oversight of the HTRN. The Patient Care Assistant helps coordinate patient appointments, supports the Patient Care Team, and serves as a point of contact throughout the patient’s appointment, from check-in to departure. The role combines administrative, recordkeeping, supply, and patient-support duties. It includes greeting patients, scheduling and confirming appointments, coordinating transportation as needed, preparing appointment spaces and materials, maintaining records and supplies, tracking patient-related follow-ups, and assisting the HT RN during appointments with tasks such as obtaining vital signs and processing laboratory samples. Venipunctures are limited to laboratory testing only. The work takes place in a healthcare facility with air-temperature control and moderate noise levels. The role involves frequent computer and phone work, prolonged standing, bending, and occasional equipment handling and lifting. The employee may encounter infectious or contagious diseases or materials and may be asked to travel to other local Home facilities in the region. An Ishihara color blindness test is a condition of employment; failing it does not preclude employment, and reasonable accommodations will be considered.

Requirements

High school diploma or GED.
CPR certification.
Strong interest in working in a healthcare setting.
Excellent verbal and written communication skills.
Ability to meet the role’s physical demands, including frequent prolonged standing, bending, frequent lifting and lowering of solutions up to 30 pounds, and occasional lifting up to 40 pounds as high as 5 feet.
Ability to take the Ishihara color blindness test as a condition of employment; failing the test does not preclude employment, and reasonable accommodations will be considered.

Nice To Haves

0 to 6 months of experience preferred.
Prior experience in a physician office or hospital preferred.
Proficiency in the MS Office Suite preferred.

Responsibilities

Assist with administrative duties related to patient appointments.
Greet new and existing patients and notify the Patient Care Team of their arrival.
Schedule appointments and make reminder calls, including appointments for access placement and removal.
Answer home therapy program calls and direct voicemail follow-up to the applicable care team member.
Coordinate transportation assistance as needed.
Prepare the room or space for patient arrival, ensuring it is clean and meets FMCNA Infection Control standards.
Place supply orders and follow up on patient-related orders with customer service as needed.
Prepare items for patients, including education materials and laboratory supplies.
Track extension set changes, vaccine due dates, hospitalizations, transplant referrals, and related follow-up.
Ensure patient records are available for review.
Assist patients to and from the waiting area as needed during appointments.
Assist the HT RN during appointments by obtaining height, weight, and vital signs; perform venipunctures for laboratory testing only; and process laboratory samples.
Follow up on referrals and additional appointments arising from patient appointments.
Document patient information as applicable.
Maintain record and supply rooms, including filing and uploading records, storing documents, and tracking patient, staff, and program information.
Track transfer set changes, Kt/Vs, CIA, POC home visits, vaccines, hospitalizations, infections, monthly education, physician and employee certifications, licensures, and annual skills.
Maintain the medical record retention checklist and collect and track transplantation laboratory work.
Check medications, laboratory tubes, and supplies for expiration; count and order nonprescription supplies; and assist with ordering supplies, including medication.
Review and comply with the Code of Business Conduct, company policies and procedures, and applicable local, state, and federal laws and regulations.
Keep assigned areas clean and stocked for future patient appointments.
Protect the confidentiality of patient information and medical records.
Participate as part of the Care Team Hub and perform other assigned duties.