Patient Care Assistant

Fresenius Medical Care•Garfield Heights, OH

About The Position

This entry-level position works in the home therapies setting under the oversight of the HTRN. The Patient Care Assistant helps coordinate patient appointments, supports the Patient Care Team, and serves as a point of contact for patients from check-in through departure. Duties include administrative and appointment support, assisting during patient appointments, processing and tracking records and supplies, and maintaining assigned spaces. The position may require travel to other local Home facilities in the region.

Requirements

High school diploma or GED.
CPR certification.
Strong interest in working in a health care setting.
Excellent verbal and written communication skills.
Ability to perform frequent, prolonged periods of computer and phone work, standing, and bending.
Ability to occasionally push or pull equipment with up to 15 pounds of force; frequently lift and lower solutions weighing up to 30 pounds; and occasionally lift up to 40 pounds as high as 5 feet.
May be required to travel to other local Home facilities in the region.
Must take the Ishihara Color Blindness test as a condition of employment; failing the test does not preclude employment, and reasonable accommodations will be considered.

Nice To Haves

0 to 6 months of experience preferred.
Prior experience in a physician office or hospital preferred.
Proficiency in the MS Office Suite preferred.

Responsibilities

Assist with administrative duties related to patient appointments.
Greet patients and notify the Patient Care Team when they arrive.
Schedule appointments and make reminder calls, including appointments for access placement and removal.
Answer home therapy program calls and route voicemail follow-up to the applicable care team member.
Coordinate transportation assistance as needed.
Prepare clean patient spaces in accordance with FMCNA Infection Control standards.
Place supply orders and follow up on patient-related orders with customer service as needed.
Prepare patient-specific items, including education materials and lab supplies.
Track extension set changes, vaccine due dates, hospitalizations, transplant referrals, and related follow-up.
Ensure patient records are available for review.
Assist patients to and from the waiting area during appointments.
Obtain height, weight, and vital signs.
Perform venipunctures for laboratory testing only and process laboratory samples.
Follow up on referrals and additional appointments arising from patient appointments.
Document patient information as applicable.
Maintain records and the supply room, including filing and uploading records and storing documents.
Track transfer set changes, Kt/Vs, CIA, POC home visits, vaccines, hospitalizations, infections, and monthly education.
Track physician and employee certifications, licensures, and annual skills.
Maintain the medical record retention checklist and collect and track transplantation lab work.
Check for expired medications, lab tubes, and supplies; count and order nonprescription supplies; and assist with ordering supplies, including medication.
Review and comply with the Code of Business Conduct, company policies and procedures, and applicable laws and regulations.
Keep assigned areas clean and stocked for future patient appointments.
Maintain confidentiality of patient information and medical records.
Participate as part of the Care Team Hub and perform other assigned duties.