Patient Care Assistant

Altais•Kilauea, HI

8d•$14 - $19•Onsite

About The Position

About Altais: At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, innovative tools, and a team-based model of care, we help doctors do what they do best: care for people. We’re excited to be expanding to the state of Hawaiʻi, where we’re partnering with local physicians and care teams to support the health of the community. By combining our experience with the strengths of providers across Hawaiʻi, we’re working to build a more connected, sustainable healthcare system that serves patients when and where it matters most. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. With our expansion to Hawaiʻi, we’re continuing to grow this network while remaining focused on supporting physicians and improving the healthcare experience. About the Role Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. As the Patient Care Assistant, you will be responsible for providing top-notch patient care. You will focus on: Greet and register our patients for their appointments. Hand out paperwork with a smile, and make sure everyone feels right at home. Confirm insurance details, update patient info, and help with any questions they may have about their benefits. Juggle incoming calls, schedule appointments, and assist our clinical team with any urgent matters. Your ability to keep things running smoothly will be the heart of our operation. Transform ordinary exam room experiences into extraordinary ones by taking vital signs and making patients feel comfortable. Keep our treatment rooms sparkling clean and fully stocked, ensuring everything is in tip-top shape for our patients' visits. Educate patients on their care instructions, schedule tests, and process referrals like a pro. Your attention to detail will ensure nothing falls through the cracks. Maintain meticulous records and ensure all documentation is complete and accurate. Streamline processes, suggest improvements, and help us innovate. Communicate seamlessly with providers, fellow team members, and patients to ensure everyone is on the same page.

Requirements

High School Diploma or GED
Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system.
Knowledge of guidelines for proper cleaning and sterilization of instruments
Ability to maintain confidentiality and PHI
Strong analytical and problem-solving skills and attention to detail
Excellent communication skills, both written and verbal

Responsibilities

Greet and register our patients for their appointments.
Hand out paperwork with a smile, and make sure everyone feels right at home.
Confirm insurance details, update patient info, and help with any questions they may have about their benefits.
Juggle incoming calls, schedule appointments, and assist our clinical team with any urgent matters.
Take vital signs and make patients feel comfortable.
Keep our treatment rooms sparkling clean and fully stocked, ensuring everything is in tip-top shape for our patients' visits.
Educate patients on their care instructions, schedule tests, and process referrals.
Maintain meticulous records and ensure all documentation is complete and accurate.
Streamline processes, suggest improvements, and help us innovate.
Communicate seamlessly with providers, fellow team members, and patients to ensure everyone is on the same page.