Patient Care Assistant

Planned Parenthood League of Massachusetts • Springfield, MA

10d • Onsite

About The Position

The Patient Care Assistant (PCA) is a vital member of our health center team, delivering both front-desk support and direct patient care with compassion and professionalism. This role combines administrative duties—like check-ins, appointment scheduling, and patient communication—with hands-on clinical support, such as taking vital signs, assisting with procedures, and documenting in electronic health records. PCAs play a key role in ensuring every patient feels welcomed, respected, and supported throughout their visit.

Requirements

• High School Diploma or GED required
• 1–3 years of experience preferred, especially in community health settings
• Cultural sensitivity and a deep commitment to racial equity in healthcare
• Comfort working with diverse patients, including LGBTQ+ individuals
• Strong organizational, communication, and interpersonal skills
• Ability to lift 30 lbs and remain active throughout the shift

Nice To Haves

• medical assistant education a plus

Responsibilities

• Be the first point of contact—greeting patients, guests, and escorts with warmth and respect
• Manage check-ins, check-outs, appointment coordination, and contraceptive supply sales
• Measure and record vital signs; assist with clinical procedures and lab tasks under supervision
• Ensure accurate and respectful documentation in patient records
• Deliver health education and support informed consent processes
• Keep the health center safe, clean, and well-stocked in alignment with patient care protocols
• Collaborate with staff and contribute to a community of learning and respect

Benefits

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED