Patient Care Assistant (UCHC)

COMMUNITY HEALTH & WELLNESS PARTNERS OF LOGAN COUNTY•Urbana, OH

5d•Onsite

About The Position

Community Health and Wellness Partners (CHWP) is an integrated primary care community health center that uses a team-based care model. The Patient Care Assistant supports day-to-day clinical operations under the guidance of the Clinical Coordinator, collecting data, administering medications and treatments, and documenting care as qualified. The role helps coordinate clinical team activities and supports team members in delivering patient-centered care consistent with CHWP’s mission, vision, and values. The position provides nursing or medical assistant care within the employee’s qualifications, supports patient care plans and outcomes, maintains accurate patient records, contributes to quality improvement and compliance activities, and participates in team meetings and organizational committees. The position is full-time, nonexempt, and generally requires a 40-hour work week. Work is based in an ambulatory primary care office at Urbana, Ohio, and CHWP sites. Hours vary by site; occasional evenings, weekends, Saturdays, travel, and extended hours may be required. The role has no supervisory responsibilities.

Requirements

Registered or Licensed Practical Nursing degree, or Medical Assistant certification/licensure, and/or three to five years of nursing experience in an ambulatory health care setting, health center, or integrated primary care practice.
Valid driver’s license.
Active Registered Nurse or Licensed Practical Nurse license in Ohio, or current/active Medical Assistant certification.
Expertise in relevant medical practices, protocols, trends, and best practices in assigned clinical areas.
Knowledge and demonstrated success in clinical operations.
Experience or knowledge of accreditation processes and requirements and federal, state, and local regulations and standards for community health center care.
Ability to manage multiple responsibilities and emergency situations successfully.
Proficiency with office management, computers, software packages, and office machines.
Strong relationship-building and customer service skills.
Interpersonal savvy and influence skills for managing difficult patients.
Knowledge and competency in integrated primary care.
Problem-solving ability to better serve patients and staff.
Attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to implement and evaluate operational and administrative processes.
Ability to lift occasionally 40–50 pounds and push 5–20 pounds.
Ability to sit, stand, and walk approximately 80% of the time; bend and reach approximately 20% of the time; and perform work requiring medium to high manual dexterity.
Normal accessibility and mobility throughout the region.

Responsibilities

Meet or exceed clinical, quality, and productivity standards.
Maintain accurate, current, confidential patient charts and related records and perform assigned administrative functions.
Promote patient and family health education as delegated by the Clinical Coordinator or RN.
Provide excellent customer service and ensure patients receive caring, professional services.
Follow applicable clinical protocols, nursing practices, professional standards, and regulatory requirements, including HRSA, HIPAA, and PCMH requirements.
Build and maintain effective relationships with team members, patients, and families.
Support patient adherence to effective care plans and collaborate with care team members to deliver quality care.
Provide direct nursing or medical assistant care as assigned and qualified.
Support patient care plans and work with team members and patients to maximize outcomes.
Participate in quality evaluation and improvement strategies and identify opportunities to improve patient outcomes.
Attend and participate in meetings, patient conferences, quality assurance planning, and other relevant sessions.
Attend continuing medical education to maintain best practices and licensure or certification requirements.
Support team-based care and practice standards of quality and efficiency; provide appropriate feedback to help develop the team.
Recommend changes to clinical procedures and processes that support the team-based care model and organization.
Serve on one of CHWP’s organizational committees.
Follow evidence-based practices, including patient safety, infection control, and clinical quality practices.
Participate in quality compliance, improvement, risk management, and certification projects such as PCMH.
Comply with CHWP policies, procedures, and HIPAA requirements, and represent the organization professionally.
Volunteer five hours annually for a community service program.
Perform other duties as assigned by leadership, management, or administration.