Float Patient Care Assistant

Planned Parenthood League of Massachusetts•Worcester & Marlborough, MA

1d•Hybrid

About The Position

The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint. PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity. This position is primarily based in our Worcester Health Center and requires regular travel to our Marlborough Health Center.

Requirements

High School Diploma/GED required
1–3 years of relevant experience preferred
Customer service or healthcare experience strongly preferred
Comfort working with diverse patient populations
Proficiency with computers, including Microsoft Office
Ability to lift up to 30 lbs and remain active throughout most of the shift

Nice To Haves

medical assistant training preferred

Responsibilities

Greet and assist patients as the first point of contact.
Check patients in/out, schedule appointments, verify insurance, and assist walk‑ins.
Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
Take and record vital signs; collect medical history information per protocol.
Assist providers during exams and procedures.
Provide patient education and support informed consent workflows.
Perform waived and moderately complex lab testing.
Process refill requests and contraceptive supply sales; manage cash handling.
Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
Support team members and assist with resolving patient concerns.