Patient Care Assistant East Campus Hospital: U1200 Surgical Acute - Full-Time, Day Shift

Loma Linda•Loma Linda, CA

11h•Onsite

About The Position

The Patient Care Assistant (PCA) works under the direct supervision of a Registered Nurse (RN) in a fast-paced inpatient department at Loma Linda University Medical Center (LLUMC), a Magnet Recognized large tertiary academic medical center. This role involves providing direct and indirect age-specific and developmentally appropriate patient care, seeking clarification of duties as needed, and functioning within the scope of practice for unlicensed assistive personnel. The PCA is expected to adhere to policies, procedures, techniques, and guidelines, and meet department-specific qualifications and competencies. The position requires exhibiting behaviors that foster a highly motivated and high-performance team, demonstrating professionalism, and being flexible with assignments. Key aspects include utilizing effective interpersonal skills for excellent customer service, following best practices to maintain high patient and family satisfaction, and contributing to a cooperative and culturally diverse work environment. The PCA will also perform other duties as assigned.

Requirements

Successful completion of an approved Certified Nursing Assistant (CNA) program or successful completion of a Medical Assisting (MA) program, or completion of School of Nursing Fundamentals.
Basic Life Support (BLS) certification issued by the American Heart Association.
Demonstrates competencies in fundamentals of patient care.
Knowledge of scope of practice for unlicensed healthcare team members.
Exhibits strong customer service skills.
Able to read, write legibly and speak in English with professional quality.
Able to use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record.
Able to perform basic non-licensed patient care activities.
Able to comprehend and follow-through with instructions.
Able to relate and communicate positively, effectively and professionally with others.
Able to be assertive and consistent in following and enforcing policies.
Able to work calmly and respond courteously when under pressure.
Able to collaborate.
Able to accept direction.
Able to think critically and use good judgment.
Able to work independently with minimal supervision.
Able to perform basic math functions.
Able to compose written material.
Able to manage multiple assignments effectively.
Able to organize and prioritize workload.
Able to problem solve.
Able to recall information with accuracy.
Able to pay close attention to detail.
Able to distinguish colors and smells as necessary for patient care.
Able to hear sufficiently for general conversation in person and on the telephone.
Able to identify and distinguish various sounds associated with the work place and patient care.
Able to see adequately to read computer screens, medical records and written documents necessary to position.
Able to discern temperature variances through touch.

Nice To Haves

Minimum six months nursing assistant or MA experience preferred.
Spanish speaking preferred.

Responsibilities

Works under the direct supervision of the Registered Nurse (RN).
Provides direct and indirect age-specific and developmentally appropriate patient care.
Seeks information and clarification of duties as needed.
Functions within the scope of practice for unlicensed assistive personnel and in accordance with policies, procedures, techniques and guidelines in all aspects of job duties.
Meets qualifications and competencies as identified in the department-specific Plan for Providing Care.
Exhibits behaviors that contribute to a highly motivated and high-performance team.
Displays professionalism in behavior, dress and conversation.
Demonstrates flexibility and accepts changing assignments and job duties throughout the shift as requested.
Utilizes effective interpersonal skills to maximize excellence in customer service.
Follows service excellence best practices to improve and maintain high patient, family satisfaction scores.
Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population.
Performs other duties as needed.