Patient Care Assistant (FGP) Manhattan, Surgery-Colorectal

NYU Langone Health • New York, NY

2h • $58,543 - $58,543

About The Position

NYU Grossman School of Medicine is seeking a Faculty Group Practice Patient Care Assistant to support administrative and patient-care responsibilities and efficient practice workflows. The role includes reception, patient registration, answering phones, scheduling appointments, escorting patients, preparing rooms, and completing clinical tasks within the New York State scope of practice. The assistant works with providers and the clinical and administrative teams to support patient access, quality, safety, and a positive patient experience.

Clinical work includes performing intake, taking and recording vital signs and other tests as appropriate, preparing patient encounters, assisting with specimen collection and procedures, maintaining patient flow, and cleaning, sterilizing, and stocking rooms and equipment. The position uses Epic to review and update records, document communications, and support patient-care workflows, while protecting patient privacy and following applicable safety and infection-control standards.

Administrative work includes checking patients in and out, verifying demographic and insurance information, collecting forms and payments, scheduling appointments and follow-ups, managing calls and messages, scanning documents, monitoring work queues and waiting areas, and supporting the use of MyChart and check-in kiosks. The assistant also collaborates with colleagues and leadership to resolve patient concerns and promote timely, consistent, high-quality service.

Requirements

• High school graduate or equivalent.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.
• Knowledge of an additional language.

Responsibilities

• Greet patients and complete check-in and check-out processes, including registration, forms, information updates, and payment collection.
• Answer and route phone calls and messages, address patient questions, and schedule routine and follow-up appointments.
• Escort patients and specimens, support patient flow, and prepare exam and treatment rooms for provider visits.
• Perform intake, obtain vital signs and other tests within scope of practice, and record relevant information in the electronic medical record.
• Assist with laboratory specimen collection and provider procedures or specialty-specific setup.
• Prepare patient encounters by reviewing and updating relevant medical history, medications, bloodwork, radiology images, outside information, and visit-preparation materials.
• Validate patient identity and medical records in accordance with practice guidelines when accessing or updating information.
• Communicate the purpose and functionality of MyChart and ensure appropriate translation services or equipment are available for visits.
• Clean exam and treatment areas after patient visits; clean and sterilize designated equipment and maintain supplies in accordance with applicable standards.
• Follow clinical safety practices, equipment and specimen logbook procedures, downtime procedures, and annual competency requirements.
• Collect and verify patient demographic, insurance, referral, and financial information; obtain required signatures and documents.
• Scan and correctly classify documents in Epic, release medical records in accordance with privacy and release-of-information guidelines, and document disclosures.
• Monitor appointment reports, waiting areas, patient front-end work queues, and assigned administrative in-basket messages; address missing information promptly.
• Assist with in-basket message management and patient communications, documenting outcomes and escalating matters when appropriate.
• Promote check-in kiosk use and assist patients with kiosks and Patient Secure enrollment.
• Maintain patient privacy and comply with HIPAA and applicable practice policies.
• Support FGP access, quality, and clinical quality management initiatives and communicate equipment or supply issues to management.
• Deliver a positive patient experience by following the CARES service strategy and applying the LEARN model for service recovery; collaborate with colleagues to resolve inquiries and improve access.
• Maintain professional relationships and communicate effectively with patients, providers, nurses, staff, access-center representatives, and leadership.
• Perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED