Patient Care Assistant

Shields Health Solutions•Westford, MA

1d•Onsite

About The Position

The Patient Care Assistant will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, they are one of the most sought-after names in the industry. At Shields, they foster a culture of belonging and inclusivity, where every individual is valued. They offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Shields Health is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, grounded in family values of caring and support.

Requirements

High School Diploma required
Must be CPR certified

Nice To Haves

Medical office or healthcare administration courses preferred

Responsibilities

Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed.
Assist patients with IPad check in process, ability to trouble shoot and provide feedback
Ability to recognize and utilize when language services are needed
Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
Work in collaboration with technologists/radiologists to ensure proper patient flow.
Process outgoing and incoming US and inter-office mail and UPS deliveries.
Prepare set up for next day’s appointment schedule and communicate any potential issues
Provide and respect confidentiality of all customer groups.
Verify and enter necessary information into our systems.
Respond appropriately to scheduling emergency patient situations.
Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
Remain current on any changes in policies or procedures that modify daily work functions.
Assists In patient interview process
Assists in preparing patient scan room
Maintain co pay/petty cash accuracy and make daily bank deposits
Performs other related duties as required