Patient Care Assistant or Medical Assistant | ENT Clinic

Avera • Sioux Falls, SD

13h • Onsite

About The Position

Performs selected medical assistant and clerical duties that assist in care for clinic patients following established standards, practices, and competency. Works collaboratively with other clinic staff to solve practice-related problems. Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to specific issues and data reflective of the patient/customer's status. Demonstrates the knowledge and skills necessary to provide care for the population served in the department. Serves as a member of the provider's Care Team in coordinating the flow of patients through assisting provider with various responsibilities as requested, managing supplies and equipment, fielding and triaging phone call, and other front office tasks.

Requirements

• National Certification as a Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAAMA); or National Registration as a Registered Medical Assistant (RMA) through the American Medical Technologist (AMT); or National Certification as a Certified Clinical Medical Assistant (CCMA) through the National Health Career Association and Medical Assistant diploma.
• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience
• Must be able to work the hours specified.
• Must have visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.

Nice To Haves

• Associate's Medical Assistant degree from a college or technical school
• Medical terminology experience

Responsibilities

• Rooms patients, takes vitals, prepares patient for physician, assists physician when needed.
• Accurately completes documentation for charts.
• Maintains and views patient records, charts, and other pertinent information to include, but not be limited to, reviews all lab, hospital and other reports, and posts in the electronic medical record as necessary.
• Prepares result letters for patients as directed by physician.
• Maintains exam rooms for necessary supplies and materials. Ensures cleanliness.
• Maintains and cares for all equipment in a responsible manner. Reports any repairs as needed.
• Assists the provider and nurse scheduling of tests and procedures and with other support duties as time allows, including but not limited to: making copies, opening mail, completion of disabilities forms, death certificates, completing DME forms, and fax items as requested.
• Requests charts as needed for telephone calls and as provider requests.
• Accurately and efficiently checks in patients following applicable policies and procedures.
• Answers billing questions.
• Answers multiple line telephone and routes calls promptly. Alerts appropriate personnel to urgent messages/issues that require immediate attention.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters. Responsible for changing scheduling templates when needed.
• Assists non-ambulatory patients to lab and x-ray as needed.
• Appropriately obtains referral from insurance, documentation of the referral and communicates the information to the patient, physician, and/or patient’s family as necessary.

Benefits

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED