Patient Care Assistant/ certified Medical Assistant

Care Resource Community Health Centers, Inc.•Miami, FL

2d•Onsite

About The Position

The Patient Care Assistant supports the department by providing direct patient care, including clinical and administrative duties. This role involves being cross-trained to perform duties outlined in Track 1 and Track 2. Track 1 focuses on completing medical/administrative tasks supporting the medical provider, while Track 2 involves working with the Medical Care & Dental Care Department Interdisciplinary Team to provide clinical and administrative assistance to patients.

Requirements

Certified Medical Assistant or Phlebotomist
High school diploma/GED required

Responsibilities

Maintain effective communication with patients regarding wait times, needs, expectations, and feedback.
Escort patients to various areas within the medical office, including check-in/out, lab, and exam rooms.
Complete all tasks sent via EHR within the requested timeframe.
Ensure compliance with health center policies and procedures related to medical examinations.
Ensure proper and timely check-in of patients and prepare them for medical examination.
Assist with the coordination of patient flow.
Ensure proper patient identification using a minimum of two patient identifiers.
Schedule follow-up appointments for patients.
Complete documentation in patient charts accurately and in a timely manner.
Receive/send documents via fax as requested by the provider.
Complete Medical Record Release forms.
Make phone calls and document in EHR per provider request.
Record pertinent information on forms.
Ensure proper and smooth operational flow related to patient visits, prioritizing based on medical needs.
Review and upload patient vital signs in the EHR.
Update and record patient information in the EHR, including allergies, medication reconciliation, immunizations, and history forms.
Prepare and review the next day's patient schedules and care requirements to maintain patient flow.
Assist with the completion of forms such as Women Infant Children (WIC), pre-operative Surgical, work Excuse/return to work, and proof of pregnancy.
Ensure proper Patient Health Questionnaire-9 (PHQ-9) and depression screening for suicide risk for every new patient.
Collect and accurately document patient vital signs in the EHR (height, weight, temperature, heart rate, blood pressure, pulse oximeter, pain level).
Report abnormal findings to the Registered Nurse and/or Medical Provider.
Prepare venipuncture forms.
Prepare Advance Beneficiary Notice (ABN) forms and inform patients of associated costs.
Prepare and complete lab orders/requisitions.
Ensure proper collection, labeling, and processing of all specimens using a minimum of two patient identifiers before drawing blood.
Assist Medical Providers with medical procedures/testing, including EKGs, vision and hearing tests, diabetic foot/monofilament tests, fall risk assessments, waived testing, and documentation.
Review visit summaries with patients upon discharge by the provider.
Ensure proper processing and secure enclosure of specimens for transport to the lab.
Prepare rooms for clinical examination and patient procedures.
Ensure materials, supplies, and equipment are stocked and available.
Assist Medical Providers with procedures/testing and ensure proper documentation in the medical record (e.g., Pap smears, colposcopy, biopsy, pelvic/breast exams, nebulizer treatments).
Obtain and review medical records of all diagnostic/lab reports.
Collect, transport, disinfect, and prepare instruments for sterilization.
Perform high-level disinfection (HLD) and sterilization of instruments.
Ensure complaints, history of current illnesses, problem lists, health reminders, patient history, social history, family history, medical/surgical history, and gauge for recent hospitalizations are entered into the patient's EHR.
Perform PHQ-9 Depression screenings.
Place orders for laboratory tests, standing orders, referrals, new medications/refills, vaccines, and injections.
Ensure proper ICD-10 coding/charges by diagnosis as per medical provider's instructions.
Enter Uniform Data System (UDS) & Meaningful Use (MU) measures.
Enter self-management goals and plan of care.
Provide accurate and timely documentation within the same day of intervention.
Ensure examination rooms are in compliance with OSHA and Joint Commission standards.
Ensure proper documentation/logging and disposal of medication into hazardous/black boxes.
Receive training and participate in competency assessments.
Ensure cleanliness of clinic area and examination rooms.
Report cleaning or safety observations to the registered nurse and/or office manager.
Maintain agency guidelines related to safety, outreach, and confidentiality.
Ensure proper hand washing according to CDC guidelines.
Maintain and follow infection control standards and Universal Precautions.
Provide feedback on risk management/safety assessments to the Registered Nurse and/or office manager.
Understand and appropriately act upon assigned role in Emergency Code System.
Understand and perform assigned role in Agency Continuity of Operations Plan (COOP).
Greet internal or external customers with courtesy, making eye contact, and responding with appropriate tone and nonverbal language.
Listen attentively to customers, reassure understanding of requests, and provide appropriate options or resolutions.
Provide services by following established protocols and seeking assistance when needed.
Take initiative to anticipate customer needs, engage them in the process, and follow up as needed.
Prioritize customer requests to ensure prompt and effective responses.
Participate in training sessions and other meetings as required.
Participate in agency developmental activities as requested.
Perform other duties as assigned.