Patient Care Advocate
About The Position
Join Community Medical Group. Community Medical Group is seeking a friendly, professional, and customer-focused Patient Care Advocate to join our team. As a Patient Care Advocate, you will be the first point of contact for patients and visitors, helping create a welcoming and positive experience at every interaction. This role is essential to ensuring smooth front-office operations, supporting patient scheduling, registration, insurance verification, and overall administrative efficiency within the medical center. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced healthcare environment.
Requirements
- Proficiency with Microsoft Office applications required
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Ability to understand and utilize medical terminology
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to build positive working relationships with patients, providers, and team members
Nice To Haves
- Previous experience in a healthcare front office, medical office, or clerical role preferred
- Experience with Electronic Health Records (EHR) preferred
- Experience processing payments and using credit card terminals preferred
- Bilingual in English and Spanish or English and Creole preferred
Responsibilities
- Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner
- Answer and direct telephone calls while assisting with patient inquiries and requests
- Complete new patient registration and accurately enter demographic information into the electronic health record system
- Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records
- Conduct patient check-in and check-out processes efficiently and accurately
- Schedule, confirm, and manage patient appointments
- Collect co-payments and self-pay balances while maintaining accurate financial records
- Document patient messages, requests, and concerns according to established procedures
- Receive, scan, route, and process incoming documentation and correspondence
- Assist with forms, referrals, medical records requests, and other patient-related documentation
- Maintain efficient patient flow and help minimize wait times throughout the day
- Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks
- Ensure compliance with HIPAA, OSHA, and company policies and procedures
- Perform additional duties as assigned
Benefits
- 17 days of paid time off
- 11 paid holidays and one floating holiday
- Medical, dental, and vision coverage through UnitedHealthcare
- 401(k) retirement plan with company match
- Company-paid life insurance
- Opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
