Patient Care Advocate (Day Shift)

Pathway Talent Solutions Group•San Diego, CA

6d•$20 - $24•Onsite

About The Position

The Patient Care Advocate provides person-centered support and care plan execution during daytime hours, when clients are most active and engaged. This role ensures client safety and well-being through direct, hands-on support with daily living activities, appointments, and program participation, while maintaining clear and consistent professional boundaries. The Patient Care Advocate supports client progress toward housing stability and health outcomes by executing care plans, actively engaging clients throughout the day, helping them access services in the community, and completing accurate documentation to ensure continuity of care across all shifts. The ideal candidate is dependable, attentive, calm under pressure, and able to remain alert throughout the shift.

Requirements

High School Diploma or GED required.
Demonstrated ability to establish and maintain professional boundaries with clients while providing compassionate, client-centered support, including the ability to say no clearly and kindly and to hold limits under pressure.
Comfortable providing hands-on support with daily living activities and accompanying clients within the facility and to nearby community locations.
Ability to remain alert, attentive, and actively engaged throughout the shift.
Strong observation, communication, and problem-solving skills with a client-centered, strengths-based approach.
Proficiency with computer systems (Google Workspace) and Electronic Health Records (EHR).
CPR/First Aid certification (or willingness to obtain upon hire).
Background check and drug screening required.

Nice To Haves

Previous experience in a residential, care, or advocacy setting preferred.
Bilingual (especially Spanish) is helpful but not required.

Responsibilities

Conduct scheduled welfare checks and regular check-ins to monitor the safety and well-being of all clients.
Assist clients with activities of daily living, daily routines, personal organization, and participation in program activities.
Support clients in preparing for and attending appointments, including providing reminders, helping them get ready, and accompanying them to transportation such as walking them to the bus stop for medical appointments.
Coordinate with the Care Team on client appointment schedules, transportation needs, and follow-up items resulting from outside visits.
Execute assigned care plan activities, including practical assistance and system navigation support, ensuring measurable progress toward client goals.
Establish and maintain clear professional boundaries with clients, communicating limits respectfully, redirecting requests that fall outside the role, and remaining firm and consistent when clients test or push against boundaries.
Enforce house rules and program expectations consistently and fairly with all clients, balancing warmth and approachability with accountability, even when doing so is uncomfortable or unpopular.
Support clients during meal periods, helping ensure meals are received according to dietary guidelines and schedules and that dining areas remain safe and orderly.
Utilize motivational interviewing and verbal de-escalation techniques to support clients and address behavioral, substance use, or medical concerns.
Observe and document changes in client engagement, health status, functioning, or living environment, promptly escalating concerns to the Care Team.
Monitor client behavior, safety, mood, and overall well-being and report significant changes to clinical staff.
Support implementation of individualized treatment and behavioral health plans under the direction of clinical staff.
Maintain accurate, timely, and objective documentation of all client encounters, observations, and care plan activities within organizational standards, including Electronic Health Records.
Participate in structured shift overlap periods, ensuring that significant client updates, open issues, and safety concerns are communicated verbally and documented so nothing is lost between morning, swing, and graveyard teams.
Support a clean, safe, and orderly living environment by observing facilities for health and safety concerns and addressing them in accordance with procedures.
Complete scheduled facility rounds and safety checks using designated tracking systems.
Collect appropriate documentation from clients returning from hospital stays and communicate follow-up needs to the Care Team.
Report unusual odors, safety hazards, or concerning behavior promptly.
Uphold confidentiality, maintain appropriate professional boundaries, and comply with all regulatory and organizational policies.
Participate in required trainings, including Mental Health First Aid, Trauma-Informed Care, Behavioral Crisis Recognition, and Professional Boundaries.
Maintain a safe, structured, supportive, and therapeutic environment.