Patient Care Advocate

BHS • Louisville, KY

1d • Onsite

About The Position

The Patient Relations Coordinator assists patients in navigating their interactions with Baptist Health and maintains patient rights by educating patients and families. Works with physicians and the health care team to improve patient care and promote positive patient, family, physician and caregiver communications. The Patient Relations Coordinator assumes accountability for the response to and resolution of patient/family complaints and concerns and provides data to hospital leadership to support recommendation for process change.

Requirements

• Bachelor's degree required
• 3 years minimum of relevant experience

Responsibilities

• Assists patients in navigating their interactions with Baptist Health.
• Maintains patient rights by educating patients and families.
• Works with physicians and the health care team to improve patient care.
• Promotes positive patient, family, physician and caregiver communications.
• Assumes accountability for the response to and resolution of patient/family complaints and concerns.
• Provides data to hospital leadership to support recommendation for process change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level