Patient Care Advocate

HopeHealth Inc• Florence, SC, US, SC

1d•Onsite

About The Position

Under administrative supervision of the Practice Administrator, the Patient Care Advocate will be responsible for coordination of care between clients, medical providers and the infectious disease specialist. The role of the patient care advocate is to bridge the gap between the provider and the client that facilitates the medical and psycho-social care of the client.

Requirements

A four-year degree in a related services or equivalent of 4+ years related experience.
General HIV and medical knowledge.
Ability to work with clients and physicians from a variety of backgrounds and lifestyles while maintaining a non-judgmental attitude.
Ability to be a team player and multi-task.
Excellent customer service skills.
Ability to make sound judgments based on program criteria.
Maintain current general medical knowledge.
Ability to utilize computer software equipment and maintain basic excel spreadsheets, logs, and records for data collection purposes.
Ability to work as part of a team and with healthcare providers in a clinical setting.
Honesty and genuine compassion for individuals living with healthcare disparities.
Ability and willingness to accept direction from supervisor.
Good oral and written English communication skills.
Good telephone skills.
Comfort with diversity in the community.
Must follow all regulations as outlined by HIPAA.
Ability to use good judgment regarding confidentiality issues.
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently without direct supervision.
Knowledge of policies, standards, regulations, and protocols.
Knowledge of databases such as Excel spreadsheets, EMR, etc.

Nice To Haves

Participation in training opportunities to enhance knowledge such as conferences and continuing education/in-service events.
Knowledge of adult learning principles, management leadership principles, and community resources.

Responsibilities

Coordination of care between clients, medical providers, and the infectious disease specialist.
Bridging the gap between the provider and the client to facilitate medical and psycho-social care.
Serving as a role model that provides reliable information, appropriate referrals, and emotional support.
Participating in Continuous Quality Improvement (CQI) activities, including making recommendations for strategies to improve quality of care.
Responding to phone calls in a respectful and timely manner.
Responsible for medication log sample med list sign out.
Ensuring clients are provided with instructions on how to take medications being issued.
Keeping work areas neat and tidy.
Faxing of records/authorizations in a timely manner.
Advocating for the client by bringing concerns about services to the attention of the provider, supervisor, or other management.