Patient Care Advocate

Advocate Health and Hospitals Corporation • Wake Forest, NC

5d • $23 - $34 • Remote

About The Position

Patient Care Advocate

Department: 13574 Value Enablement Services - Value Based: Patient Outreach Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Remote position with occasional in-person meetings required. Current schedule Monday-Friday 8:00 AM-4:30 PM Pay Range $22.90 - $34.35 EDUCATION/EXPERIENCE: High school diploma or GED equivalent. Experience working in a high volume, fast-paced environment. Experience answering phones and utilizing electronic messaging.

Requirements

• High school diploma or GED equivalent.
• Experience working in a high volume, fast-paced environment.
• Experience answering phones and utilizing electronic messaging.
• Must have a CMA or RMA by one of the following National Organizations REQUIRED: CMA from American Association of Medical Assistants (AAMA) CCMA from National Health career Association (NHA) NCMA from National Center for Competency Testing (NCCT) RMA from American Medical Technologists (AMT). RMA from American Allied Health NCMSMA from National Healthcare Worker’s Association (NHCWA) NRCMA from National Association for Health Professionals (NAHP) NRMA from National Registry of Medical Assistants (NRMA) and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
• Excellent oral and written communication skills
• Ability to perform multiple tasks simultaneously
• Demonstrates ability to resolve consumer problems under stressful conditions
• Ability to stay positive in demanding situations
• Must be able to develop and maintain professional, service oriented relationships with patients, physicians, co-workers, and supervisors

Responsibilities

• Reviews medical records and coordinate health care services and referrals for assigned patients.
• Completes forms and provides medical documentation to support services.
• Ensures coordination of patient care and flow of information by delivering clear and concise messages to appropriate party, appropriately documenting information, and effectively communicating with ambulatory clinical departments.
• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
• Coordinates with co-workers to accomplish departmental work assignments.
• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
• Performs other related duties as assigned.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED