Patient Care Advocate
Community Medical Group•Miami, FL
•$17 - $18•Onsite
About The Position
Community Medical Group is looking for a compassionate, organized, and detail-oriented Patient Care Advocate to support our Medicare patients with appointments, referrals, transportation, and other healthcare needs. At Community Medical Group, our mission is to strengthen community health. Join a team that values Passion, Service, Integrity, and Accountability while helping patients receive the care and support they need.
Requirements
- Associate degree in Health Sciences or a related field
- At least two years of related experience in a clinic or hospital setting
- Knowledge of healthcare and managed-care processes
- Knowledge of medical terminology and electronic health record systems
- Proficiency with Microsoft Office programs
- Strong organizational, communication, and interpersonal skills
- Ability to manage competing priorities and complete assignments independently
- Excellent judgment, initiative, resourcefulness, and problem-solving skills
- A patient-focused professional who actively looks for ways to help others
Nice To Haves
- Bilingual English and Spanish or English and Creole preferred
Responsibilities
- Contact patients to schedule, reschedule, and confirm medical appointments
- Monitor referrals to ensure specialist visits are completed and clinical notes are received
- Coordinate follow-up appointments with primary care providers and in-house specialists
- Schedule and coordinate patient transportation
- Participate in daily clinical huddles to review upcoming Medicare patient appointments
- Follow up with hospitalized patients and assist with their ongoing care needs
- Support medical records and referral management
- Review patient telephone encounters, action items, and confirmed referrals
- Verify and update insurance information, addresses, and telephone numbers
- Assist patients with dental appointments and monthly over-the-counter benefit orders
- Work with HEDIS reports and other patient-care initiatives
- Answer patient calls, take messages, and provide instructions from the clinical team
Benefits
- 17 days of paid time off
- 11 paid holidays
- 1 floating holiday
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
