Patient Care Coordinator (Part-Time | Hybrid | Boulder, CO | Healthcare Admin)

Alpine Fit Physical Therapy and Nutrition • Boulder, CO

17h • $27 • Hybrid

About The Position

Alpine Fit, a cash-based holistic sports medicine physical therapy clinic in Boulder, CO, is looking for a Patient Care Advisor to support our clients and help keep our operations running smoothly. This role is ideal for someone who enjoys helping people, staying organized, and working in a small team where relationships and quality of care matter. Our clients are active adults and athletes who want thoughtful, personalized care. The Patient Care Advisor helps ensure their experience with Alpine Fit is warm, professional, and well organized from their first inquiry through ongoing care. This is a part-time position averaging 5–10 hours per week . Most work is virtual, with about 1 hour per week onsite at our Boulder clinic to support the team and stay connected with clinic operations. While the total hours are part-time, the work is typically spread across weekdays rather than completed in one long block of time . The ideal candidate is someone who can check systems, respond to inquiries, and complete tasks during normal weekday hours. This role works best for someone who enjoys consistent weekday engagement , staying organized, and completing small tasks reliably throughout the week. Because Alpine Fit is a small, high-touch clinic, the Patient Care Advisor helps ensure communication and scheduling run smoothly. A typical week may include: Responding to new patient inquiries from our website or referrals Returning missed calls or texts from prospective clients Scheduling consultation calls and therapy visits Checking that intake forms are completed before appointments Updating client notes and follow-ups in our CRM Supporting therapist scheduling and administrative needs Occasionally coming into the clinic to help with small operational tasks The work is generally light but consistent , and success in this role comes from staying organized and completing small tasks regularly rather than all at once.

Requirements

• Is highly organized and detail-oriented
• Enjoys talking with people and building relationships
• Is comfortable on the phone and guiding conversations
• Can follow through on tasks independently
• Is comfortable learning and using technology tools
• Has reliable weekday availability to check systems and respond to clients

Nice To Haves

• Experience in healthcare, wellness, or customer service
• Experience with CRM or scheduling platforms
• Experience working in a small business or startup environment

Responsibilities

• Respond to new patient inquiries via phone, text, and email
• Schedule consultation calls and therapy visits
• Help prospective clients understand how our out-of-network care works
• Guide people toward the right next step for their care
• Coordinate therapist schedules and patient appointments
• Assist with onboarding new clients and sending welcome materials
• Help answer billing questions and process payments when needed
• Encourage satisfied patients to leave reviews and referrals
• Document communications in our CRM (Keap)
• Ensure intake forms and client information are completed in Practice Better
• Track follow-ups and client communication so nothing falls through the cracks
• Help identify opportunities to improve processes and client experience

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed