Patient Care Advisor

Curio•Timonium, MD

1d•Onsite

About The Position

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards. Be bold. Be exceptional. Be well. Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis-certified patients, caregivers, Holistic Pharmacy and Spa clients, and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.

Requirements

The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
Strong guest service skills
Social, friendly, and outgoing demeanor
Ability to positively interact with patients and the public
Ability to empathize and understand challenges patients have with their health
Ability to recommend products to patients based on their individual needs.
Advanced understanding of the cannabis industry and products
Desire to work in a team environment
Ability to work in a fast-paced, busy, unpredictable environment
Ability to follow existing processes and procedures
Ability to work normal retail hours (nights, weekends, and holidays)
High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience
Must be 21 years old.
As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.
As a condition of employment, all Curio Wellness employees must comply with the State of Missouri requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Responsibilities

Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted”
Learn the point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
Learn product assortment and products’ associated health benefits.
Constantly seek out ways to educate patients about add-on products to drive additional sales
Understand daily, weekly, and seasonal promotions and sell products against these initiatives
Fully participate in staff sales initiatives
Performing daily, weekly, monthly, and cycle counts and inventory audits
Communicate with leads the need for restocking the sales floor
Sticker/barcoding products if necessary
Preparing/packaging bulk flower for resale
Maintaining the online menu
Picking and packing orders in the upstairs vault for in-store and online orders.
Follow compliance procedures to ensure all activities and transactions follow MCA/DHSS regulations and Far & Dotter SOPs
Follow HIPAA guidelines
Check sales floor inventory daily and re-stock inventory to maintain proper par levels.
Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
Clean and straighten communal and public spaces daily to maintain a hygienic environment
Perform tasks assigned by a direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)