Patient Business Services Manager II - Children's Hospital - Brook Road - Days

VCU Health • Richmond, VA

9d • Onsite

About The Position

The Patient Business Services Manager manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas. This role's responsibilities include pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables. Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s). Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence. Direct supervision of all administrative support staff covering areas of responsibility. Some extended and weekend hours maybe required. Age Specific groups served: All. Activities: Prolonged sitting. Mental/Sensory: Strong recall, Reasoning, Problem solving, Speak clearly, Write legibly, Reading, Logical thinking. Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change.

Requirements

• Five to seven years hospital/ healthcare business office or financial management experience.
• One year supervisory experience.
• Leadership experience in clinic operations.
• Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field. A combination of education and experience may be considered in lieu of a degree.
• CPR certification for continued employment.

Nice To Haves

• Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting.
• Proficient in MS Office with emphasis in Excel, 10-key and math.
• Master’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field.
• Nursing or other clinical training.

Responsibilities

• Manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas.
• Oversees pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.
• Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s).
• Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence.
• Directly supervises all administrative support staff covering areas of responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager