Patient Billing/Services Representative II (Part-Time) - Dermatology

Washington University in St Louis•Saint Louis, MO

4d•Onsite

About The Position

This part-time position is responsible for obtaining insurance information and referral forms, counseling patients on financial assistance, registering new patients, assisting with form completion, reviewing schedules, making appointment reminders, explaining the billing process to patients and staff, and performing other assigned duties in a normal office and patient care setting.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

Customer Service
Effective Written Communication
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Interpersonal Relationships
Medical Billing and Coding
Medical Insurance Claims
Office Organization
Organizing
Professional Etiquette
Scheduling
Team Collaboration

Responsibilities

Obtains insurance information from patients and counsels alternative ways for financial assistance.
Registers all new patients and assists with form completion.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms.
Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties.
Performs other duties as assigned.