Pediatric ENT

Washington University in St. Louis•St. Louis, MO

1d•$17 - $25•Onsite

About The Position

This position obtains insurance information, referral forms, and counsels patients on financial assistance when seen in the department for services. The role involves registering new patients, assisting with form completion, reviewing schedules, and making necessary updates. It also includes calling patients with appointment reminders, explaining the billing process, and answering inquiries from patients and third-party payers. Additionally, the representative will explain the billing process to other staff, assist with basic account maintenance, and help with sending reminder cards and other scheduling duties.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Basic Life Support - American Heart Association or Basic Life Support - American Red Cross certification.
3 Years of experience in Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service.

Nice To Haves

Demonstrated interpersonal skills.
Working knowledge of insurance and financial options.
Customer Service skills.
Effective Written Communication skills.
Epic EHR knowledge.
Knowledge of Financial Information.
Knowledge of Insurance.
Interpersonal Communication skills.
Interpersonal Relationships skills.
Medical Billing and Coding knowledge.
Medical Insurance Claims knowledge.
Office Organization skills.
Organizing skills.
Professional Etiquette skills.
Scheduling skills.
Team Collaboration skills.

Responsibilities

Obtains insurance information from patients and counsels alternative ways for financial assistance.
Registers all new patients and assists with form completion.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms.
Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties.
Performs other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with a new child
Family care resources for childcare needs
Adult care resources
Tuition coverage for employee and family (up to 100% at WashU and 40% elsewhere after seven years)