Patient Billing/Services Representative I - Neurology

Washington University in St Louis • Creve Coeur, MO

2d • Onsite

About The Position

Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services. Primary Duties & Responsibilities: Obtains insurance information from patients and counsels alternative ways for financial assistance. Registers all new patients, assisting with form completion. Reviews schedule for new patients, updating when necessary. Retrieves chart, prepares schedules and assists with patient/office workflow as required. Calls patients with appointment time reminders, obtaining insurance information and referral forms. Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Assists patients with insurance questions regarding the billing process. Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities. Performs other duties as assigned.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• No specific work experience is required for this position.
• A driver's license is not required for this position.
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year)
• Customer Service
• Effective Written Communication
• Epic EHR
• Financial Information
• Insurance
• Interpersonal Communication
• Interpersonal Relationships
• Medical Billing and Coding
• Medical Insurance Claims
• Office Organization
• Organizing
• Professional Etiquette
• Scheduling
• Team Collaboration

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Retrieves chart, prepares schedules and assists with patient/office workflow as required.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED