Patient Benefits Representative SR - Breast Surgery - Dallas

The US Oncology Network•Dallas, TX

2d•Onsite

About The Position

The US Oncology Network is seeking a Patient Benefits Representative to join the Breast Surgery Department at Texas Oncology in Dallas, Texas. This full-time position supports two Shareholder Breast Oncology Surgeons and one APP in a collaborative clinic environment. The role involves educating patients on insurance coverage and benefits, assessing financial capabilities, and assisting with financial assistance programs. The previous Patient Benefits Representative was promoted to leadership, and will be available to train the new hire. This position can be hired at a Level 1 or Senior level depending on candidate experience. Texas Oncology is the largest community oncology provider in the country, dedicated to delivering high-quality, evidence-based cancer care close to home. The US Oncology Network is supported by McKesson Corporation and focuses on advancing cancer care in America.

Requirements

High school diploma or equivalent required.
Minimum three (3) years patient pre-services coordinator or equivalent required.
Proficiency with computer systems and Microsoft Office (Word and Excel) required.
Demonstrate knowledge of CPT coding and HCPS coding application.
Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
Must successfully complete required e-learning courses within 90 days of occupying position.
Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required.
Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology.

Nice To Haves

Associates degree in Finance, Business or four years revenue cycle experience preferred.

Responsibilities

Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
Completes appropriate reimbursement and liability forms for patient’s review and signature. Forwards appropriate information and forms to billing office.
Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.
Review patient account balance and notify front desk of patients to meet with
Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately
At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patients records.
Maintains updated manuals, logs, forms, and documentation.
Performs additional duties as requested.
Other duties as requested or assigned.