Patient Benefits Coordinator - Pine Street Inn

Boston Health Care for the Homeless Program•Boston, MA

10d•$22 - $36•Onsite

About The Position

Boston Health Care for the Homeless Program is seeking a full-time Patient Benefits Coordinator (PBC) to provide clinical and clerical support services essential to the overall functioning of our clinics. The PBC will provide services at both our Pine Street Inn Men’s and Women’s Clinics located in the Boston area.

Requirements

High School Diploma or equivalency.
Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with MMIS and other patient eligibility systems.
Ability to work with indirect supervision successfully.
Effective verbal and written communication skills (English).

Nice To Haves

2 years of benefits experience in a clinical environment preferred.
Bilingual (Spanish/English) preferred.

Responsibilities

Greets patients at clinic window and assists with the flow of patients into clinic.
Answers and appropriately directs incoming clinic phone calls.
Schedules and checks in patients for appointments.
Reviews insurance eligibility on all patients presenting for scheduled appointments and on a walk-in basis.
Provides patient benefits assistance and processes required documentation.
Enters all insurance and demographic information into the electronic medical record in an accurate and timely manner.
Completes the Medicare Secondary Payer form for all patients who have Medicare.
Completes MassHealth applications, and any other applications for patients who require them.
Updates registration records for each patient regarding benefits information.
Assists with tracking clinic inventory and supply ordering.
Assists with daily clinic opening and closing processes.