Patient Assistance Advocate (Pharmacy Tech)

American Oncology Network•Urbana, IL

1d•Remote

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About The Position

Will work with patients and clinics to provide financial assistance to make medications affordable for patients.

Requirements

High school diploma, GED or equivalent education is required
Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred
medical terminology and attention to detail required
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Nice To Haves

Pharmacy technician registration with the Florida Dept of Health in good standing preferred.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Responsibilities

Submit financial assistance applications for AON patients.
Follow up on submitted PAP requests for updates.
Assist patients with financial assistance through manufacturers and foundations.
Follow up with patients through the entire assistance process and submit renewals when indicated.
Incoming and outgoing calls/emails to patients.
Routing of calls to appropriate staff.
Answering patient/clinic questions regarding delivery status, Rx updates, etc.
SP follow-up to assure orders are being processed efficiently.
Scheduling deliveries.
Monitor daily activities and provide backup support where needed, including PA, SP follow-ups, BV and claims adjudication as needed.
Responsible for keeping up on all applicable training and education for maintenance of permit.
Providing PAP training to new hires when required.
Follow up daily to see which grants/foundations have available funds.