Patient AR Representative

Sleep Data Services•San Diego, CA

21h•Remote

About The Position

Do you excel on the phone, enjoy helping people resolve their accounts, and take pride in achieving results? If you’re motivated, ambitious, and success-driven, join us at BetterNight! BetterNight is a professional medical service and supply company, focused on sleep & sleep therapy. Our focus is on diagnosis of sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy.

Requirements

HS diploma or equivalent required
Experience must be 2-3 + years in billing and/or collections for healthcare
Strong commitment to patient care, customer service, friendly, helpful and caring nature is required
Knowledge of all commercial, government, managed care, and federal health insurance plans
Strong oral and written communication and problem-solving skills.
Ability to interface with all level of employees (peers to senior management) and vendors in a polite and professional manner
Ability to read, analyze, and interpret contracts & technical procedures
Must be able to work standard business hours in Pacific Standard Time Zone (California time). Shifts will be assigned in Pacific Standard Time (PST) Zone.

Nice To Haves

DME (Durable Medical Equipment) experience preferred
Knowledge of Brightree computer system preferred
Bilingual/Spanish preferred

Responsibilities

Responsible for all patient related billing and collecting
Understand and can explain EOB (explanation of benefits) to patients and internal staff
Assists internal staff, referral sources and patients with billing issues
Consistently meets department expectations and KPI’s regarding all Billing
Maintains a positive attitude and continually works toward process improvements while building and maintaining positive working relationships between other departments and outside customers
Responsible for keeping all patient details and information orderly, confidential, current and HIPAA compliant at all times
Must be knowledgeable about Patient Rights and Responsibilities
Work mandatory overtime as scheduled
Other duties and projects may be assigned