Patient AR Coordinator

Women's Health Arizona•Phoenix, AZ

14d•Hybrid

About The Position

The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.

Requirements

Bachelor's degree in healthcare administration or a related field.
Experience in a medical group or multisite RCM environment.
Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation.
Required proficiency with Athena Collector, including payment posting, patient refunds processing, patient AR workflows, statements, reporting, and portal features.
Strong understanding of patient billing, statements, and consumer side RCM processes.
Excellent verbal communication skills for patient financial discussions.
Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors).
Strong project management abilities for planning, documenting, and executing cross functional initiatives.
Ability to draft, refine, and maintain process documentation and standard workflows.
Effective organizational skills with the ability to manage multiple priorities.
Self-starter with consistent follow-through.
Highly detail oriented and process driven.
Comfortable in a fast-paced RCM environment with competing deadlines.

Nice To Haves

Bilingual in English and Spanish is preferred, with the ability to communicate clearly and professionally with patients.

Responsibilities

Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues.
Document interactions and escalate unresolved barriers.
Monitor and report AR aging trends in total and by branch.
Set up, document, activate, and manage Athena workflows including Athena Payment Plans, Athena Statement Pay, Athena Guest Pay, and Athena Card on File.
Manage Collection Agency Conversion and Patient Statements on Hold processes.
Lead AR related projects from planning to completion, including building project timelines, coordinating with IT, Operations, and RCM, and monitoring risks and deliverables.
Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements.
Support automation, AI initiatives, and call campaign integrations as needed.
Create, standardize, and maintain RCM process documentation for all assigned workflows.
Map current gaps, design improved processes, and ensure cross functional adoption.
Track progress and report regularly to supervisor.