Patient Appointment Services Specialist - Radiology - Limited Tenure

Mayo Clinic•Rochester, MN

2d•$22 - $30•Hybrid

About The Position

This is a Limited Tenure position that has been approved for an approximate end date of 7/1/2028, that may have the possibility of turning into a regular position. The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. Hours may vary and additional time or overtime may be required to meet workload requirements.

Requirements

Ability to service inquiries without consultation.
Ability to navigate multiple systems simultaneously.
Accuracy and thoroughness in all patient related activities including electronic communication.

Nice To Haves

Cross-coverage and travel depending on location.

Responsibilities

Independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice.
Gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area.
Advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits.
Collecting all Guarantor and insurance details needed to help assess patient eligibility.
Responding to and interacting with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members.
Interpreting and applying Mayo policies regarding scheduling criteria and medical need.
Navigating multiple systems simultaneously.
Managing telephone calls, online requests, and/or fax requests.
Ensuring accuracy and thoroughness in all patient related activities including electronic communication.