Patient Appointment Services Specialist - Hematology/Oncology

Mayo Clinic•Phoenix, AZ

10d•$22 - $31•Hybrid

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Requirements

High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree.
Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
Customer-focused, service-oriented.
Strong verbal/written communication skills.
Ability to trouble shoot, problem solve and balance conflicting demands.
Independent decision making and sound judgment capabilities.
Strong attention to detail and follow through.
Demonstrated ability to work effectively in a fast-paced team environment.
Ability to manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication.
Strong keyboarding and computer skills.
Demonstrates basic understanding of insurance terminology.

Responsibilities

Independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice.
Gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area.
Properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit.
Collecting all Guarantor and insurance details needed to help assess patient eligibility.
Responding to and interacting with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members.
Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need.
Navigating multiple systems simultaneously.
Being available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation.
Working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests.
Ensuring accuracy and thoroughness in all patient related activities including electronic communication.